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Privacy Policy

EFFECTIVE: February 1, 2022

This Privacy Policy ("Privacy Policy") discloses the privacy practices regarding the collection, use and disclosure of information that we receive through our online and offline experiences, including calpaktravel.com and destinationcalpak.com, customer support channels, and in-person promotional activities.  This Privacy Policy is incorporated by reference into the Terms & Conditions. 

By using our website or services in any manner, you consent to the collection and use of your personal information.  In addition to reviewing our Privacy Policy, you should also read our Terms & Conditions.  Your use of our website constitutes your agreement to its Terms & Conditions.  This Privacy Policy will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

In this Privacy Policy, we" and "our" mean California Pak International, Inc. and California Pak, LLC and our affiliates and subsidiaries, and "you" means any person who visits our website.


Because we continue to develop our website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated.  Your continued access and use of our website will constitute your acceptance of any changes or revisions to our Privacy Policy.


We collect information that you voluntarily give us via email or other direct contact from you when you visit our website, place an order online, leave a review, open an email, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey.  As a result, you might supply us with such information as your name, address, phone number, email address, financial and debit or credit card information, and personal shopping and product preferences. We maintain a record of your product interests and the purchases you make online and also collect information about the device you use to access our website such as your computer's IP address, your browser type, your operating system, and other technical information.  We may also collect certain demographic information such as your age, gender, geographical location, language, time zone, income and education.  

Several locations of the website permit you to enter your email address for purposes including but not limited to: to register for promotions, to refer a friend, to request us to notify you of products or offers, to sign up for our e-mail newsletter and special offers, including contests, which we may run from time to time.  Your participation in a contest is completely voluntary and you have a choice whether to participate and disclose information.  We use this information to notify contest winners and may post the names and cities of contest winners on our website.

We may collect information about you from other sources, including from other users, such as through our refer-a-friend program or e-gift card products, third party social medial services, or other unaffiliated third parties including advertising networks, media monitoring companies, and publicly available sources.  


We may share your personal information with third parties with whom we have contracted to perform services on our behalf, for example for product and service fulfillment or for marketing purposes. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested and authorized us to do so.

We will use your information to respond to you regarding the reason you contacted us, process and fulfill your order, including to send you emails to confirm your order status and shipment, to help us address problems with and improve our products and services, to analyze trends and statistics, offer contests, loyalty programs or other promotions, and for internal research and development. 

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications  They may use cookies, web beacons, and other technologies to collect information about you, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages, links clicked,and conversion information.  This information may be used to analyze and track data, determine the popularity of content, deliver advertising and content targeted to your interests, and better understand your online activity.  For more information about interest-based ads, or to opt out of having your web browsing information sued for interest-based advertising purposes, please visit www.aboutads.info/choices.  

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.

In the unlikely event of a sale or merger of our business, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Only authorized employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Our store is hosted on Shopify Inc.  They provide us with the online e-comerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application.  They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@calpaks.com.


In order to use this website, a user may first complete a registration form. During registration a user is required to give certain information (such as name and email address and phone number). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

By completing this form you are signing up to receive our emails and can unsubscribe at any time, and you consent to receive SMS/MMS updates through an automatic telephone dialing system at the phone number provided. You verify that the phone number you have provided is your own. No purchase required. Msg&data rates may apply. You may opt out of receiving SMS updates at any time by replying STOP. You consent to the terms of use, including those pertaining to mandatory arbitration and class action waiver.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.


We use “cookies” and pixel tags and other tracking technologies on this site. We also automatically receive and record information from your browser or device, which may include your IP address, geolocation data, "cookie" information, device identification, type of browser/device, and page or feature you requested.  A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.  

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it.  If you do not accept cookies, however, you will not be able access some features on our website.

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site.  They may collect anonymous information about your visits to our website, your interaction with our products and services, and other actions you take in connection with the website and our online ads.  They may also use information about your visits to this and other websites to target advertisements for goods and services.  This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. 

We use cookies to help keep track of items you put into your shopping cart and this information is used to determine when to send cart reminder messages via SMS.

Pixel tags in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We may combine the information we collect through these technologies with other information we have collected from and about you and use it as described in this policy.

We do not respond to 'do not track' signals or similar mechanisms.  Third party service providers keep track of your browsing activities on our website, which enable us to target advertising based on your browsing history and preferences. 


The CALPAK mobile message service (the "Service") is operated by Attentive (“Attentive”, “we”, or “us”).  For the purposes of the Service, Attentive acts as CALPAK’s service provider and data processor of your information. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to CALPAK’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CALPAK through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Service or for customer service.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CALPAK. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

We use your information to deliver, analyze, maintain and support the Service. We may also use your information to enhance the Service features and customize and personalize your experiences on the Service.

You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CALPAK mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP or email help@calpaks.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see this Privacy Policy, the Messaging Privacy Policy and Messaging Terms & Conditions.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.


If you provide personal information through our website separate from a purchase, you agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion.  The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the law and protections of your country.


California residents are entitled to contact us to prevent disclosure of personal information to third parties for such third parties' direct marketing purposes.  In order to submit such a request, please contact us at info@calpaks.com.  

California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties.  If you are a California resident and would like a copy of this notice, please submit a written request to the contact below.


Children are not eligible to use our website.  We ask that minors (under the age of 18) only use our website in conjunction with your parents or guardians.  Children under 13 years of age should not send any information about themselves.  The Children’s Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on websites directed at children under 13 that collect information on those children, and on websites that knowingly collect information on children under 13. If we learn that a child under the age of 13 has provided personally identifiable information to this site, we will promptly remove such information from our files. 


California law permits residents of California to request notice of how their information is shared with third parties for direct marketing purposes or to opt out of such sharing.  If you are a California resident and would like to opt out, please email us at info@calpaks.com.  


California Pak Customer Service
17706 S. Main St.
Gardena, CA 90248